You can delete your AlojaConmigo account (by Kaeli) at any time, free of charge.
From the app
- Open AlojaConmigo and sign in.
- Go to Settings › Account › Delete account.
- Read the notice and confirm.
Deletion is immediate and cannot be undone. If you want to keep anything (for example, your booking details), save it yourself first.
What is deleted
- Your account: name, email and sign-in method.
- The businesses you own, with everything in them: properties, prices, calendar, guide, bookings, guests, messages, templates, coupons and payment instructions.
- All files: property and guide photos, and payment receipts.
- Your public page stops existing.
If you are also a member of someone else’s business, only your access to that business is removed; its data still belongs to its owner.
What is kept
Nothing, except what a law requires us to keep, and only for as long as that law says. Also:
- On the plan we use today, our database provider (Supabase) does not keep separate automatic backups. If we turn them on later, they will be deleted on their own within 7 days at most, and we will update this page.
- Deleting your account does not cancel your subscription. Cancel it in the subscription settings of the App Store or Google Play. Purchase history is kept by Apple, Google and RevenueCat under their own policies; if you want us to ask RevenueCat to delete your record, write to us.
Without the app: by email
If you no longer have the app or cannot sign in, write to soporte@kaeliapps.com from your account’s email address with the subject “AlojaConmigo · Delete my account”. To protect your account, we may ask you to confirm it is you. We will delete it within 30 days at most and let you know when it is done.
If you are a guest
Guests do not have an AlojaConmigo account: your data (name, contact details, messages, receipts) is kept by the host you booked with, to manage your stay.
- To have it deleted, ask your host (by WhatsApp, the contact form or by replying to your booking emails). They can delete it from the app.
- Or write to us at soporte@kaeliapps.com with the property name, the dates and the email you used. We will pass your request on to the host and help make sure it is carried out. The host may need to keep some data about a stay because of their own legal obligations (for example, tax rules).
More details in the privacy policy.